Factory Settings - Can't 'Keep' my Data?

[Joppiesaus]

Hello,

I had problems with my NAS in the network that I tought might be fixed by reinstalling the OS of my Synology DS213.

What I undertook was the option 'restore to factory settings' under the DSM update setting.

The NAS is now ready to reinstall, however the browser tells me that reinstalling from this point will erase the data on my discs. Screenshot: https://www.dropbox.com/s/9n5baaac0zrx8hu/Synology%20NAS%20reset.jpg

How can I reinstall the software without destroying the software on the discs?

Note: I already tried clicking the reset button for 4 seconds and then again for 4 seconds. This still resulted in the reinstall screen as seen in the screenshot with the process that will erase the data.

Note 2: the discs are in RAID0 - one big drive.

Regards.

[Babylonia]

As by manual the normal data should be kept on the disk, but for security reasons a back-up of the data is recommended. I should not rely that the data should be kept if you do re-install DSM.

Also your screen is showing a message to back-up your data first. But because you did a reset already twice maybe you brought yourself in more problems than needed. For your network problems you had better looked over for solutions of the problems itself. Only as last option just hitting reset-button only once.

If you shut down the NAS (by button on the front), end start again, are you coming to the same start-menu as shown, or is the state of DSM as being going back if you didn't reset at all?

If you come to the same window, better to take the drives out of the NAS, putting them into a docking station, hanging to a PC, and using e.g. < R-Studio > to make images of the drives. R-Studio has the possibility to read the Unix Ext4 file system of the drives, AND the possibility to reconstruct the RAID-0 arrangement.
http://www.r-tt.com/Articles/RAID_Recovery_Presentation/index.shtml
http://www.unformat-unerase.com/Unformat_Help/index.html?basic_raid_operations.html

If you take out the drives, better to mark the drives immediately with a water proof marker, so you shall not exchange the order of the drives and RAID setting order afterwards.

[Hofstede]

You already performed a "restore to factory settings" through DSM. This means that all your data on the disk has already been erased because this performs a reformat of your disks. You should have performed the button reset procedure to reinstall DSM and keep your data.
The message you are seeing is a message you always get even if the inserted disks are empty. This warns people they should not install DSM onto a disk which contains data they want to preserve.

[Joppiesaus]

OMG?! Nowhere did it say it would delete my data, only that it would reset the DSM as I understood it.

When I turn of the NAS and turn it back on the same screen showes again to reinstall the discstation saying that when I continu the data will be lost.

[Babylonia]

He didn't lose his data yet. See the screendump that he made.
And if it should be lost, recovery software as R-studio has still the possibility to recover the data on it. Even when it was a RAID-setting.

But as you can not go further by DSM, not knowing what shall be done with the data on it, I should take out the drives first as described in my previous message and make use or R-Studio.

[Joppiesaus]

What should I do now?

The 2 * 3TB discs are by far the most storage that I have. In my PC I have 1* 1TB and 1 * 2TB hooked up and they also have important files on them. Nowhere to back up all this stuff.

[Birdy]

Dit is een Nederlands Forum, aan de naam te zien en printscreen, is TS ook een Nederlander.
Zelf heb ik geen problemen met Engels hoor maar, waarom in het Engels ?

What I undertook was the option 'restore to factory settings' under the DSM update setting.

Maar goed, hier een printscreen waaruit blijkt wat er gebeurd, en de help text:





Je begint dus nu geheel opnieuw met DSM installeren op je NAS (zoals je in het begin van je aankoop hebt gedaan).

[Hofstede]

Yes, believe me. His data is now gone. The factory reset through DSM reformats the drives and removes all the partitions on the drive. The message you see in the screenshot is misleading because it is always shown, even if the drives are empty. It is to warn people they should not use drives that contain data they want to keep.
The only option is to take the drives out and try to recover data with some sort of recovery program.

[Hofstede]

@Birdy: geen idee of TS ook het nederlands beheerst, maar dat zullen we snel weten ...

[Joppiesaus]

Ha Birdy,

Ook in het Nederlands interpreteer ik uit 'alle gebruikersgegevens op de harde schijven worden gewist en de stadaardinstellingen van het volledige systeem worden teruggezet' dat met gebruikersgegevens mijn inlog, settings etc. werden bedoeld van de Synology, niet mijn data. Flink klote dus als ik het zo mag omschrijven.

Valt alles nog terug te halen ook gezien:

"The 2 * 3TB discs are by far the most storage that I have. In my PC I have 1* 1TB and 1 * 2TB hooked up and they also have important files on them. Nowhere to back up all this stuff"

[Birdy]

Eerst even laten bevestigen of TS gedaan heeft wat in mijn 1e printscreen staat.
Mogelijk dat er een spraak verwarring is ontstaan.

[Joppiesaus]

Ik heb inderdaad jouw eerste print-screen uitgevoerd.

[Birdy]

gebruikersgegevens

Dat is dus je Data op Volumes. 

[Birdy]

Ik heb inderdaad jouw eerste print-screen uitgevoerd.

Helaas.....dan proberen te herstellen zoals eerder is voorgesteld door b.v. Babylonia.
Maar ik geef je weinig kans in RAID0.

Maar goed, niet geschoten is altijd mis.

[Hofstede]

Ok. Door in het Nederlands

Het is een kwestie van interpretatie. Met gebruiksgegevens denk ik juist direct aan data en niet aan instellingen. Voor het resetten van instellingen had je de reset knop moeten gebruiken.

Het enige wat je nog kunt proberen is of de een of andere recovery software in staat is om de data te herstellen.