Vandaag onderstaande reactie ontvangen, ook wederom zeer slordig doordat ze een "oude" bestaande mail (aan Kim) kopiëren en dan naar mij sturen.
Dus lijkt er op dat iedereen die een Email/Synology account heeft die begint met een K ********* een reactie heeft verzonden.
Hoe dan ook blijft een bijzonder verhaal
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Staff said on 2019-01-02 13:48:36:
Dear Hans,
Thank you so much for reaching out to Synology.
I understand your confusion. Every user that participated in the Christmas campaign, regardless of whether they won the final prize or not, received the same pop-up message as you. Just so we're on the same page, the message you received was "The grand finale goes to K*************. You got a DS918+ + 2x Iron Wolf 14 TB. Congratulations and wish you Merry Christmas! We will contact you about how to collect the prize via your Synology Account email". The message refers to a particular user (K*************), whose name, for privacy reasons, was automatically masked by our system. This user has been contacted and he has received the prize. We realized quickly that this message was prone to misinterpretion, and thus we have made another iteration.
We apologize for the inconvenience that this is causing. The aspiration of the campaign was always and only to show appreciation of our valued customers. Rest assured, we will learn from this situation, and continue to strive to provide products and services that exceed your expectations.
We thank you for your participation and wish you a wonderful 2019.
Staff said on 2019-01-02 13:47:13:
Dear Kim,
Thank you so much for reaching out to Synology.
I understand your confusion. Every user that participated in the Christmas campaign, regardless of whether they won the final prize or not, received the same pop-up message as you. Just so we're on the same page, the message you received was "The grand finale goes to K*************. You got a DS918+ + 2x Iron Wolf 14 TB. Congratulations and wish you Merry Christmas! We will contact you about how to collect the prize via your Synology Account email". The message refers to a particular user (K*************), whose name, for privacy reasons, was automatically masked by our system. This user has been contacted and he has received the prize. We realized quickly that this message was prone to misinterpretion, and thus we have made another iteration.
We apologize for the inconvenience that this is causing. The aspiration of the campaign was always and only to show appreciation of our valued customers. Rest assured, we will learn from this situation, and continue to strive to provide products and services that exceed your expectations.
We thank you for your participation and wish you a wonderful 2019.
Your Synology team
Topic: Prijs gewonnen (gelezen 23782 keer)
Vergelijkbare onderwerpen (5)
30 januari 2013, 23:42:24