Beste mensen hier,
Ik heb een vervelend probleem
Mijn NAS DS 415+ gebruik ik onder andere voor camera bewaking.
Nu heb ik 6 x een hikvision camera er op zitten.
De settings zijn 1980 x 1080 bij 25 frames.
Als ik nu de SS software opschroef naar 2048 x 1536 kan ik maar 12 frames aan terwijl de camera tot 20 frames ondersteunt.
Ik heb hier door contact gehad met de support van Synology. Deze mensen hebben er een fout in ontdekt.
Lees hier onder het mail verkeer…
Dear people,
why do I get the frame rate that is in the camera in SS.
camera 2048x1536 resolution at 20 fps
Surveillance software can set 2048x1536 at 12 fps

is there a solution for
Greetings
Henk van Bergen
Dear Henk,
Thank you for contacting Synology support.
Please check the maximum FPS of DS415+:
https://www.synology.com/en-global/products/DS415+#specIf it is hard to calculate, you may try to disable other IP cameras then observe whether the problem persists.
Hope this helps.
—
Yours Truly,
Technical Support
Chris Chang
okay Chris,
I understand, but when I use this resolution 250 FPS @ 3M 2048x1536.
and I have six cameras
250/6 = 41FPS
Why can I get only 12 FPS.
The camera supports 20 FPS.
and I turned off 5 camera of the sixth but still 12 FPS.
if you want I can give you access to the camera and the 415+
then you can try it yourself.
thank you in advance
Henk van Bergen
Dear Henk,
Thank you for contacting Synology support.
I have passed your problem to developer and your problem is still under their further investigations, please wait for 1~2 workdays.
Sorry for your inconvenience.
Hope this helps.
—
Yours Sincerely,
Technical Support
Chris Chang
Dear Henk,
Thank you for contacting Synology support.
We have fix this problem in a new device pak which will be released in near future. You can turn all back to before now.
If it is important and urgent for you, I will ask developer for this pak first.
I apologise for any inconvenience caused.
Hope this helps.
—
Take care and have a good day,
Technical Support
Chris Chang
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ik heb nu gevraagd of ik de update al mag hebben.
mocht ik die krijgen dan zal ik hem hier delen.
zo nu zijn jullie ook weer op de hoogte.