Na het lezen van de meeste van de pagina's uit dit topic, vond ik dat het tijd werd om ook naar clocksignal
@Synology.com te sturen.
Mijn DS1515+ uit 2014 bevat dus ook de welbekende CPU bug.
Mijn initiële mail luidt als volgt:
"I have a DS1515+ which seems to have the Intel bug.
The serial number is 14C0MQN105501.
Because a website is running on the NAS together with my financial database, I would like to opt-in for the ARMA procedure if that’s possible."
Maar tot mijn verbazing kreeg ik niet een RMA aangeboden zoals ik dit bij anderen in dit topic wel zie.
De response van Synology:
"
Dear customer,
Thank you for contacting Synology Support.
I'm wondering is your DS1515+ currently having issues?
If not, as we mentioned in our product status update, based on hundreds of thousands of shipping products containing this component since 2014, Synology has not seen any abnormal error rates compared to products utilizing different components.
Since February 2017, suggested improvements from the component manufacturer are incorporated into current and future models.
https://www.synology.com/en-global/company/news/article/Synology_Product_Status_UpdateAs a testament to our confidence in the reliability of Synology's products, we are extending the warranty for Intel C2538 based products by an additional year which including your DS1515+ for sure.
Or if your DS1515+ is having issues, please help us check:
1. The power cable is reliable and the power source is stable.
2. The motherboard of DiskStation is damaged or not by this FAQ:
https://www.synology.com/en-global/knowledgebase/DSM/tutorial/General/Why_am_I_unable_to_install_my_Synology_NAS_and_why_is_my_power_LED_is_flashing_constantlyIf the POWER LED has either of the following symptoms while no disks installed on your DiskStation during booting up:
1. Blinking over 10 minutes
2. Only blinking for a few seconds
3. No response at all
Then the hardware is defective, please kindly contact the original route where you purchased the unit for RMA service if the warranty is still valid.
The warranty service should be obtained by contacting the original route where you purchased the unit. The return of defective unit should be strictly through the original route of purchase.
If the original channel is not able to be contacted, you may contact us again for RMA services. In this case, the customer is possible to be charged all the fees that including the shipping fee of sending the defective unit to the RMA center in UK, duties, taxes and brokerage fee.
Due to the additional shipping costs and the possibility of delayed delivery, Synology encourages you to contact the original route first for the assistance of RMA service.
Alternatively, if the reseller or distributor you purchased the unit from is not able to be contacted, you may follow the instructions below to do RMA service with us directly: (Please note that due to the recent relocation of the RMA center in the UK, the process time may take around three weeks.)
1. Please provide the following information to us.
==============================
Company Name (if any):
Contact Person:
Address (building name/number, street/road and town/city etc):
ZIP/Postal Code:
Country:
Telephone &/or mobile:
Email:
==============================
2. An RMA No. and shipping instructions will be sent to you later.
3. Send back your faulty product as per the instructions.
4. After receiving your faulty product, we will send out the replacement unit to you as soon as possible.
** You will be responsible for the shipping fee of sending back items to us.
** Before getting the RMA No., please do NOT send any unit as we may lose track of the unit.
** Please do NOT include your disk, 10G network card (if any), and extended Synology RAM module (if any) unless we request you to add them to the package.
* When you got the new unit returned, please refer to the following link to do the migration to another healthy DiskStation:
DSM 5.0 or later:
https://www.synology.com/en-global/knowledgebase/DSM/tutorial/General/How_to_migrate_between_Synology_NAS_DSM_5_0_and_laterDSM 6.0 or later:
https://www.synology.com/en-global/knowledgebase/DSM/tutorial/General/How_to_migrate_between_Synology_NAS_DSM_6_0_and_later* If all disks are in good condition and you are eager to retrieve your data, please connect all your HDDs or SSDs to a desktop computer and perform the actions listed in this tutorial:
https://www.synology.com/en-global/knowledgebase/DSM/tutorial/Storage/How_can_I_recover_data_from_my_DiskStation_using_a_PCIf you have any concerns or questions, please reply to this email. I will be glad to assist you.
"
Ik was zelf van plan om deze NAS te verkopen dit jaar, anderzijds volgend jaar. Maar elke potentiële koper die op de hoogte is van deze CPU bug, zal mijn NAS overslaan om te kopen... Wat te doen nu?
Topic: Fout in Intel CPU serie C2xxx maakt Synology na 18 maanden onbruikbaar (gelezen 230291 keer)
Vergelijkbare onderwerpen (5)
02 december 2014, 13:37:25